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UniGlobal is a closely held investment group which is incorporated in Hong Kong. The main objective is income and growth. The group primarily invests in precious metals, stocks, stock options, warrants and profit-sharing certificates issued by blue-chip corporations in Europe, North America and the Asian-Pacific region.

Uniglobal Holdings
China Hong Kong City,
33 Canton Road,
Tsim Sha Tsui,
Kowloon, Hong Kong

Refund & Cancellation Policy

Last updated: November 15, 2024

This Refund and Cancellation Policy applies to all Software Handling Fees and services provided by UniGlobal Holdings Limited. We are committed to customer satisfaction while maintaining fair business practices.

1. Software Handling Fee

The Software Handling Fee covers:

  • Access to our proprietary software platform and tools
  • System maintenance and updates
  • Technical support services
  • Data processing and storage

2. Refund Eligibility

Before Service Commencement:

Full refunds are available if requested before any services have been provided or software access has been granted.

After Service Commencement:

Once services have been rendered or software access has been provided, refunds are generally not available due to the immediate delivery of digital services.

3. Exceptional Circumstances

We may consider refunds in the following exceptional circumstances:

  • Technical failures on our end that prevent service delivery
  • Duplicate charges due to payment processing errors
  • Services significantly not as described

4. Cancellation Process

To cancel your service or request a refund:

  1. Email your request to: support@uniglobalholdings.com
  2. Include your order number or transaction ID
  3. Provide a clear reason for the cancellation/refund request
  4. Allow 3-5 business days for our team to review your request

5. Refund Processing Time

If a refund is approved:

  • Processing time: 5-10 business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation when the refund is processed
  • Bank processing times may add additional days

6. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after service commencement
  • Failure to use the service after purchase
  • Violation of our Terms of Service
  • Requests made after 30 days from purchase
  • Services fully delivered as described

7. Stripe Payment Processing

All payments are processed securely through Stripe. Refunds are subject to Stripe's processing policies and timelines. We do not store your payment information on our servers.

8. Dispute Resolution

If you are not satisfied with our refund decision:

  1. Contact us again with additional information
  2. We will escalate your case to senior management
  3. Final decisions will be communicated within 7 business days

9. Contact Information

For all refund and cancellation requests:

Email: support@uniglobalholdings.com

Response Time: Within 48 hours (business days)

Office Hours: Monday-Friday, 9:00 AM - 6:00 PM HKT

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.